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  1. FREE SHIPPING ON ORDERS OVER $100

We’re a new brand, building something from the ground up—and learning plenty along the way. This page is here to help with the basics (like sizing and shipping), but if you can’t find what you’re looking for, just reach out. We’re probably wearing our boots in the garden, on a trail, or somewhere wet—but we’ll get back to you soon.

Faqs

Product & Sizing

Do you offer half sizes?

Not yet. We currently offer full sizes only. If you wear a half size, we recommend sizing up for the best fit.
How should the boots fit?

Our boots are designed for all-day wear. They should feel snug but not tight. If you're between sizes, go up.
Are your boots waterproof or water-resistant?

They’re 100% waterproof—from the sole up. Rain, mud, puddles, rinse stations—we’ve got you covered.
Can I wear them all day?

Yes. They’re built for wet conditions and made to be comfortable for long wear—whether you're working a shift or walking a shoreline.

Shipping & Orders

When will my order ship?

Our team ships Monday–Friday, 9am–5pm PT. Orders placed after 12pm are processed the following business day. Orders are not processed on weekends or holidays.
Can I change my shipping address?

If your order hasn’t shipped yet, we’ll do our best. Email us ASAP at customerservice@thedrybrand.com with your order number and “CHANGE OF ADDRESS” in the subject line.
Missing your confirmation email?

Check your spam/junk folders, and double-check your email for typos at checkout. Still nothing? Contact us at customerservice@thedrybrand.com, and we’ll resend it.
Where’s my tracking info?

You’ll get a tracking email as soon as your order ships. It can take 24–48 business hours for the tracking number to activate after the carrier picks it up.
Need to cancel an order?

Once your order is in the system, we can’t make changes. But if it hasn’t shipped, reach out ASAP, and we’ll do our best. If it has shipped, we’ll help you return it once it arrives.
Delivered but not received?

If tracking says your package was delivered but it’s nowhere to be found, wait 24 hours (sometimes it’s marked early or left with a neighbor), then contact us.

Returns & Exchanges

What’s your return policy?

Returns are accepted on full-priced items within 30 days of purchase. To process a return, please send the item back in its original packaging along with your invoice or a note including your order number and a list of the items being returned. You may use any shipping carrier you prefer; however, return shipping costs are your responsibility and are non-refundable.
How do I exchange for a different size?

To exchange for a different size, return the original item within 30 days of purchase in its original packaging. Include your invoice or a note with your order number and the item(s) being returned. Return shipping costs are non-refundable and must be covered by the customer. To request your new size, please contact us through our contact page with the details of your exchange.

Other Questions

Can I sell The DRY Brand in my store?

Retail inquiries: sales@thedrybrand.com
Do you ship internationally?

Not yet, but we’re working on it. U.S. orders only for now.
Do you offer gift cards?

Coming soon.
How do I join the High & Dry Club?

You’re already part of it if you’re wearing DRY. If you want to be featured, send us a DM! 
I love the brand—can I work with you?

We love that. Email us at info@thedrybrand.com and tell us what you have in mind.
Still have questions?

Contact Us, and we’ll get back to you.